What our clients have to say

 
16-Aug-2016
Product or service reviewed: AC Repair

As a small business owner, I appreciate good business practice. Keep up the good work! You have solidified any future business.

Robert C.
West Chester, PA
 
04-Aug-2016
Product or service reviewed: Plumbing

So your new scheduler was over the top helpful and had a very calming but direct way of dealing with me. We are leaning towards using you all for both plumbing and HVAC service of our heat pump.

Dave B.
Ardmore, PA
 
22-Jun-2016
Product or service reviewed: Plumbing

Both technicians were very professional, answered all our questions, did the job and left my kitchen in a neat, clean order after they did the work. I want you to know that my husband and I are now your forever customers for plumbing. We were treated very professionally, pleasantly and given the attention that we were your only customer. That kind of treatment is hard to find these days.

Russ and Pat S.
West Chester, PA
 
03-Mar-2015

Scott was so professional and knowledgable; he explained everything that was being done.

Matthew T.
Coatesville, PA
 
09-Feb-2015

Mike and Chris were very professional and knowledgeable.

Harold H.
 
09-Feb-2015

Mike is great! I will request him every time!

Roger B.
 
Professional & Courteous
16-Jan-2015

Dan did a great job! He explained everything and was very polite.

Sincerely,
Eric S.
Spring City, PA
 
13-Jan-2015

Scott went beyond the call of duty and was very polite too!

Marsha B.
Wayne, PA
 
09-Jan-2015

Chris was a pleasure to work with and did a great job!

Matt and Laura T.
Malvern, PA
 
05-Jan-2015

Thank you to George and everyone at Horn Plumbing for getting the bad odor out of my home which I have had for 13 years! I cannot praise Horn Plumbing enough!

Mrs. Jeff H.
Newtown Square, PA
 
Thank You!

11-Dec-2014

Just sending a note to say thank you to Betty for getting me hooked up with a technician right away to get our heater fixed. Also a thank you to the technicians who came out (took a couple efforts to fix, but it's fixed and working great). We are vey happy (as usual) with the service and staff at Horn.

Mike G.
West Chester, PA
 
Great Experience

23-Oct-2014

Hi Scott,

I just wanted you to know about a great experience I had with your company the other day. We just moved from Montgomery County to Unionville. I needed to have a garbage disposal replaced. I knew it was a small job, and there was no severe time pressure. I called a couple plumbers that I found through Google- neither of them called me back. I've worked in Chester County for 25 years, and I remembered seeing your trucks and vans all over the place. I called, and the very friendly receptionist took my information and the service needed and said that she would have Bruce call me right back. All his servicemen were on other jobs at the moment. I told him that it could wait until the next day, but he was determined to help me that day. He called me and my wife several more times with updates. Finally, he called and said that a serviceman was coming available, and that he would be there between 3 and 4. George, the serviceman, was right on time. He was friendly, knowledgeable, polite and professional. He made quick work of the disposal replacement, and was also able to repair an upstairs bathroom faucet.

You probably hear from most people only if something goes wrong; I wanted to let you know that you have a great team, and that I now have a new plumber!

Thanks,

Charlie
Malvern, PA
 
Kudos

22-Oct-2014

Marion,

Thanks for sending Chris out yesterday to take care of the problem at Kennett Village. I wanted to let you know that the homeowner called me and let me know how courteous, friendly and knowledgable that Chris was.

He was so extremely pleased and even though he always used “X” company, he will be calling Horn from now on. So please pass the kudos along!

Sincerely,

K.C. Bernardine
Community Manager
Kennett Village
Newton Square
 
Professional & Courteous

21-Oct-2014

Chris was very professional and courteous - I am very pleased with his work.

Sincerely,

Dick M.
 
Great Work

19-Sep-2014

Product or service reviewed: Boiler & Water Heater

To The 'Horns' & Crew,

Thanks for the fine piece of work on the new boiler and water heater installation!! We will certainly recommend your company as any opportunity arises.

Sincerely,

Larry and Kathie G.
 
24-Aug-2014

Hey Todd,

Just wanted to send a note to say thank you for sending the troops over today with a “can do” attitude. They figured out the best way to mount those gas lanterns and worked hand in hand with the masons to get the job done!...Nancy and I are truly thankful that we have such great folks willing to help us out and make sure the job gets done the right way.

Paige D.
 
07-May-2014

Hello. I wanted to write to thank you for sending Mike (and Nick) to my home two weeks ago to address a few plumbing issues I was having. Mike is quite the professional. His knowledge, patience and persistence resolved all of my plumbing problems. Kudos to Nick for having the right washers on his truck and assisting Mike on tightening the kitchen faucet.

Thank you again. I will definitely use your company for any plumbing needs I have in the future.

Regards,
Virginia M.
West Chester
 
Prompt, Friendly and Very Skillful

03-Apr-2014

Product or service reviewed: Leaky Shut Off Valve/Dishwasher

I've been a customer with you for 2-3 years now. Introduced through my contractor, Stuart DeAlba. You have done a number of small and big (split duct A/C in my basement, hi-tech thermostats) work for me — all good! Besides being a very satisfied customer, I wanted to say that all your employees are always great, professional, personable and a pleasure to have in our home.

But in particular, I wanted to point out the exemplary work of one of your really great employees, George (not sure his last name).
He has been here a number of times, just yesterday to help me with a leaky shut off valve and defective dishwasher.
(I called your office in the morning and he arrived in the early afternoon!)
George is always prompt, friendly and most important very skillful in the 'art/science of plumbing.'
I'm always left with a high degree of confidence in the work he does and that my home is better for it!
So, thank you and your team for all your great service, Todd, and special thanks for having George on your staff! He's a great guy!

Dan A.
Radnor, PA
 
Thorough and Clear

18-Jan-2014

Product or service reviewed: Heat Pump and Humidifier

Karen,

I wanted to thank you and Mr. Horn for sending out Anthony to recheck the heat pump and humidifier. He was very thorough and clear in his explanation, and he also repaired the condensate pump line, which was completely clogged. It is apparent that the yearly check did not examine the condensate pump and did not restart the humidifier.

Thanks again,

Steve L.
Bala Cynwyd, PA
 
Top Notch Service Professionals

15-Jan-2014

Product or service reviewed: Water Heater

I just recently had a hot water heater installed by your team (Rob, Dan and Robert) on January 9, 2014. I just wanted to express my thanks to them for the outstanding service and professionalism they displayed during the installation. They were on time, courteous, thoughtful about my home and very knowledgeable - not to mention extremely efficient. I know that what a consumer should indeed expect from service professionals, but I can tell you that this is not often the case. These guys were top notch, and I would certainly recommend them to anyone.

In addition, I want to commend your office team as well. Not only were they able to answer my (probably stupid) questions but were able to get an installation team out in one day. Well done!

Best regards,

Pete M.
 
Love Our Heating System

16-Dec-2013

Todd,

I just wanted to let you know we love our new heating system and are extremely happy with the installation. I also want you to know that Rich did an amazing job on our ceiling repair. He came back a number of times just to make sure we were 100% satisfied with his work.

Happy Holidays,

Joan M.

Phoenixville, PA
 
Extremely Professional

19-Sep-2013

I just wanted to let you know that I was very impressed with the workers that installed my air conditioning. They were extremely professional and I appreciate the respect and care that they gave my home.

Thanks for the great job!

Susan S.
 
Great Service

06-Jun-2013

Hi Todd:

Just a note to say how much we appreciated your quick response to our emergency yesterday. And, I want to say also that Nick was very diligent in his search for our problem. This morning on the follow up visit, he and Anthony did find a clogged vent and cleared it so we will see if that solves it.

I expect that we may need you back here again as we will have a punch list developed by the new buyers, or we may have to try other measures to find the source of the smell. If that is necessary, I hope that you can send Nick since he is already familiar.

Thanks again!

Parke S.

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For more information about products and services or to schedule you consultation please contact us at 610-363-4200.

Proudly serving Chester, Delaware and Montgomery Counties of Pennsylvania since 1981.